2019年12月17日

Difficulty for returning to overseas, such as hotels, where visitors are left behind

As the number of foreign visitors (inbound) increases, the number of forgotten items and lost items has increased rapidly. Contents vary from wallets containing the currency of each country to smartphones, food and souvenirs. There is also a trial calculation of more than 10 million items left over from accommodations nationwide. The process of searching for the owner and shipping it overseas is cumbersome, and the collected hotels have trouble handling it.

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“Sakura Hotel Ikebukuro” (Toyoshima, Tokyo) has many visitors to Japan. In a room about 1 tatami on the 9th floor of the annex where a switchboard is placed, there are piles of clothes cases containing items such as watches, wallets, and clothes. “Over 80% is for foreign visitors to Japan,” said Maiko Sato. There are about 80 items left a month, and if there is a request from the owner, it is mailed overseas, but it is said that there are few contacts.

Even if contact is made, there are few carriers that handle cash on delivery overseas. It is necessary to check the contents and the presence of dangerous goods when shipping at cost. “Even if one of the cosmetics inside the cosmetic pouch is missed, it will be redone. The hurdles are higher than Japanese forgotten items, and the burden on the business is heavy.”


Logistics management company “OSS” (Osaka City), which started “International Delivery Service for Lost Items”, which undertakes shipping of lost items etc. in 2017, has over 10 million items left for visitors to Japan every year. To calculate. According to the person in charge, tens of pieces are sent out from more than 1,000 lodging facilities nationwide every day, the person in charge said, “Several hundreds a month until last year. I also shipped 1,000.

Lost items stand out even in rental cars and trains. At Times Car Haneda (Haneda, Tokyo) near Haneda Airport, about half of forgotten items belong to visitors. If there is an inquiry from the owner, staff who can speak English will contact you by email, but it is particularly troublesome to use portable Wi-Fi borrowed in Japan. “When we leave the country, we have no choice but to return it,” the clerk often brings to the owner's store.

At Keikyu Lost Things Center established in Yokohama City in 2016 by Keikyu Corporation, forgotten items such as passports and envelopes with Japanese yen that seems to have been exchanged are conspicuous. There is no request for shipping from overseas, but the person in charge said, “Forgotten items of visitors to Japan have increased in recent years. (In preparation for shipping requests from overseas) Hurry for payment of mailing fee and identification method etc. I want to consider it. "

According to the National Police Agency, about 28.82 million items were found delivered to the police in 2017. Due to the rapid increase in visitors to Japan, it has more than doubled over the past decade. There are increasing reports of suitcases and other items at the Tokyo Metropolitan Police Department Lost and Found Center in Bunkyo-ku, Tokyo, where approximately 900,000 items arrived at police boxes in Tokyo. The person in charge says, “I don't have statistics, but the number of foreigners who come to pick up lost items is increasing.”

In order to secure storage space, the police are promoting a “special facility occupant” system that allows storage of lost items other than police stations such as stations and department stores. Within the Metropolitan Police Department jurisdiction, 20 facilities of 11 companies such as department stores and railway companies have already been designated. The Metropolitan Police Department official said, "I want to call each business operator to increase the number of facilities."
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